Collection of materials about Service Design [ENG/PL]
A collection of useful tools, frameworks and handbooks on the broadly understood design of services and products
Service Design by Stefan Mortiz [ENG]
Very extensively describedIntroduction to Service Design.In my opinion, this is one of the best guides available for free. Even though it was created in 2005, the truths it contains are fundamental and current. The publication is responsible for, among others: what is Design Thinking andService Design,what are the differences in applications, the history of Service Design, case studies and many useful exercises and tools.
Designing for Public Services by Nesta & IDEO & Design for Europe [ENG]
A collection of information on service design for public organizations. The guide covers, among others: to the questions: why it is worth implementing Design Thinking in an organization, what are the benefits of using this methodology, and case studies describing examples of implementations. I would like to add that the guide was created by companiesIDEO,NestaandDesign for Europe, which are one of the most prestigious organizations dealing with Design Thinking and Service Design,
Service design for government organizations by British Columbia [ENG]
The first edition of the Service Design Guide describes a comprehensive approach for the BC Public Service (BCPS)
Others worth noting:
- Designing services for children [ENG]
- A Framework for Innovative Service Design by Olivier Furrer, Devanathan Sudharshan, Rodoula H. Tsiotsou, and Ben S. Liu [ENG]
- Service Design Tool Kit– a set of ready-made tools mentioned above
- Board of Innovation
- Beyond Net Zeroby Design Council –A systems design approach